Subject: Re: [#2434066] - Re: Thank you for collecting your order
From: Shakeeb Arsalan <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 18 May 2021 08:27:39 -0700 (MST)

Hi Jessie / Deeksha, 

Please note that Gokul's Email had been removed from the matrix since yesterday. 

Strict warning had been shared with all of the Agents, and had been notified that if they are following up on any escalation Gokul was looped in in previous emails to make sure they remove his the email. 

I am sorry for that again Jessie. 

We will be checking on this and make sure that does not happen again. 

Regards 
Shakeeb 

From: "Deeksha Dadu" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, May 18, 2021 8:19:03 PM 
Subject: Re: [#2434066] - Re: Thank you for collecting your order 

Hi Shakeeb/ Apoorv, 

Can you explain this please? I spoke to Apoorv last night also about this and I was told that this would not be repeated. 

Please make sure that I don’t get another complaint about this. I would like to know corrective action is being taken please. 

Thanks 

Regards, 
Deeksha 

Sent from my iPhone 

On 18 May 2021, at 18:53, Jessie Caparas <[email-masked]> wrote: 

BQ_BEGIN

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Did we remove Gokul from the matrix. 

Why is this still happening? 

Who will be accountable for such repeated mistakes? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Gokul Venugopal <[email-masked]> 
Sent: Tuesday, May 18, 2021 5:00 PM 
To: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Cc: Prakash Iyangar <[email-masked]> 
Subject: FW: [#2434066] - Re: Thank you for collecting your order 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 18, 2021 4:55 PM 
To: Mahender Singh < [ mailto:[email-masked] | [email-masked] ] >; Gokul Venugopal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2434066] - Re: Thank you for collecting your order 

External email sender, please take precaution. 

Hi Team, 

Kindly update on this. 

Problem Statement: Need POC 
Order Date : Apr 14, 2021 
Order ID:9651043044 
Tracking ID: 965104304410880001 
Store code :Max60071 
Assistance Required: Need Urgent POC 
Issue Description: as per the hybris the order collected by customer on 4/21/21 1:14 PM But customer claiming that she has not collected the order, Kindly check and share with us the POC and customer ID. 

Regards, 
Prince 

2434066:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

BQ_END