Subject: Re: drop payment // [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Tue, 18 May 2021 03:43:38 -0700 (MST)

Hi Team, 
\ 
Please assist to investigate regarding the below drop payment case, customer has already checked with his bank and they have told him there is no auth code for the transaction and he has shard his card number below. 

Thank you for your help! 

Regards, 
Apoorv 

Sent: Tuesday, May 18, 2021 2:58:54 PM 
Subject: drop payment // [email-masked] 

Hi team. 

This customer reported the amount (SAR 344 ) debited from his account and no order placed successfully. 

case id :2510838 

customer email : [email-masked] 

Card number : 4847834751550006 
amount : (344 ) SAR 
date:02/03/2021 

Please check and do the needful. 

Regards 
Elharith