Subject: RE: WRONG SIZE OF ITEM // 6275254185
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 18 May 2021 10:29:43 +0000

Hi,

We have found that size information provided in not correct.

Pls arrange for return & process refund.

Note – We have asked content team to get this information corrected.

Regards,
Sachin

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, May 18, 2021 11:11 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Ali Atef <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: WRONG SIZE OF ITEM // 6275254185

External email sender, please take precaution.
Hi Sachin,

Please update regarding the below issue.

Regards
Shakeeb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 15, 2021 8:55:53 PM
Subject: Re: WRONG SIZE OF ITEM // 6275254185

Hi Sachin,

Can you please advise regarding the below issue.

Regards
shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 15, 2021 5:44:52 PM
Subject: Re: WRONG SIZE OF ITEM // 6275254185

Hi Team,

Problem statement: Return approval

Case id - 1869655

Order Number: 6275254185
Order Created: Feb 18, 2021
Item: 162392913 - - Delta Skylar 3-in-1 Convertible Crib with Bed Guard

Item cost: SAR949.00

Assistance Required: Kindly look into the issue and  do the needful.

Issue description: The Customer emailed us informing that he received the item on 3/6/21 but the item which he recieved is  different in size than it mentioned , customer also provided us the picture of item showing the size.asking for  exchange the item

Case history: The customer has reported this issue on 11/03/2021.and the case escalated to wwd team.

Customer history: The customer has been shopping with us since 17/01/2020 and has completed total 13 orders till now.

Regards,
Elharith
________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 May, 2021 16:30:53
Subject: WRONG SIZE OF ITEM // 6275254185

Hi Team,

Problem Statement:  WWD WRONG SIZE OF ITEM

Order Date : Feb 18, 2021
Order ID: 6275254185
Tracking ID: 15993786275254185
Item ID: 162392913 - - Delta Skylar 3-in-1 Convertible Crib with Bed Guard
Assistance Required: Wrong Size Item Received
Issue Description: Customer emailed us informing that he received the item on 3/6/21 but the item which they recieved is  different size than it menatied  , customer also provided us the picture of item showing the size.

Now customer is asking for  exchange the item. So we request you to check this concern and let us know if we can offer  exchange to customer or not.

Regards,
Elharith

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