Subject: Re: WRONG SIZE OF ITEM // 6275254185
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Elharith Elsiddig <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 18 May 2021 00:11:05 -0700 (MST)

Hi Sachin, 

Please update regarding the below issue. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ali Atef" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, May 15, 2021 8:55:53 PM 
Subject: Re: WRONG SIZE OF ITEM // 6275254185 

Hi Sachin, 

Can you please advise regarding the below issue. 

Regards 
shakeeb 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ali Atef" <[email-masked]> 
Sent: Saturday, May 15, 2021 5:44:52 PM 
Subject: Re: WRONG SIZE OF ITEM // 6275254185 

Hi Team, 

Problem statement: Return approval 

Case id - 1869655 

Order Number: 6275254185 
Order Created: Feb 18, 2021 
Item: 162392913 - - Delta Skylar 3-in-1 Convertible Crib with Bed Guard 

Item cost: SAR949.00 

Assistance Required: Kindly look into the issue and do the needful. 

Issue description: The Customer emailed us informing that he received the item on 3/6/21 but the item which he recieved is different in size than it mentioned , customer also provided us the picture of item showing the size.asking for exchange the item 

Case history: The customer has reported this issue on 11/03/2021.and the case escalated to wwd team. 

Customer history: The customer has been shopping with us since 17/01/2020 and has completed total 13 orders till now. 

Regards, 
Elharith 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ali Atef" <[email-masked]> 
Sent: Friday, 14 May, 2021 16:30:53 
Subject: WRONG SIZE OF ITEM // 6275254185 

Hi Team, 

Problem Statement: WWD WRONG SIZE OF ITEM 

Order Date : Feb 18, 2021 
Order ID: 6275254185 
Tracking ID: 15993786275254185 
Item ID: 162392913 - - Delta Skylar 3-in-1 Convertible Crib with Bed Guard 
Assistance Required: Wrong Size Item Received 
Issue Description: Customer emailed us informing that he received the item on 3/6/21 but the item which they recieved is different size than it menatied , customer also provided us the picture of item showing the size. 

Now customer is asking for exchange the item. So we request you to check this concern and let us know if we can offer exchange to customer or not. 

Regards, 
Elharith