Subject: Re: [#2589298] - need escalation
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 17 May 2021 09:43:39 -0700 (MST)

Hi Jessie, 

Apologies for this, I have shared the feedback with the agent and have coached him on this. Also getting the matrix updated to ensure agents are not escalating incorrectly anymore. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Monday, May 17, 2021 10:05:21 PM 
Subject: FW: [#2589298] - need escalation 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] 

Here is another one today. 

This is very disappointing. 

Please remove Gokul from your escalation matrix effectively immediately. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Gokul Venugopal <[email-masked]> 
Sent: Monday, May 17, 2021 8:24 PM 
To: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Cc: Prakash Iyangar <[email-masked]> 
Subject: Fwd: [#2589298] - need escalation 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cab58d41de04d4ba8a68208d919502916%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637568654332422085%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=STQzL4mgdEAu7sOLUDTvO2ISROuRcuBNPLkJc06GAlg%3D&reserved=0 | 
Outlook for iOS ] 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 17, 2021 8:23 PM 
To: Gokul Venugopal 
Subject: Fwd: [#2589298] - need escalation 

External email sender, please take precaution. 

Hi Team, 

Order Number:9661014091 

Store Code:Splash30181 

Order placed on May 14, 2021 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on 528824504 and ask them to collect their order. 

Thank you for your help! 

Regards, 

Mazen 

2589298:1125156 
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