Subject: Re: [#2587778] - need escalation
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 17 May 2021 03:57:58 -0700 (MST)

Hi Jessie, 

Thank you for your feedback. 

This has been noted and all the agents have been coached again regarding the same to ensure the same does not repeat. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, May 17, 2021 3:38:11 PM 
Subject: FW: [#2587778] - need escalation 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

As discussed please coach the agent and ensure that we are able to properly escalate to the correct SPOC. 

Gokul deals with complaints related to staff issues/behavior 

Mahender is for ECOM related escalations. 

For any clarification or doubt, please feel free to connect. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Gokul Venugopal <[email-masked]> 
Sent: Monday, May 17, 2021 10:21 AM 
To: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Cc: Prakash Iyangar <[email-masked]> 
Subject: FW: [#2587778] - need escalation 

Hi Jessie, 

When this will be corrected? I am still receiving this mails. 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 17, 2021 10:14 AM 
To: Gokul Venugopal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2587778] - need escalation 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Late Delivery C&C 
Order Date : May 14, 2021 
Order ID: 9660889845 
Store Code: Max60063 
Tracking ID: 966088984599990001 
Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not. 

Regards, 

Ahmed Ismat 

2587778:1125156 
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