Subject: FW: [#2537814] - need escalation
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 17 May 2021 10:17:01 +0000

Hi team,

Please reply to the customer and ask for the details requested by the courier team and revert directly.

Ticket# 2581195

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shipa Delivery Support ([email-masked]) <[email-masked]>
Sent: Monday, May 17, 2021 10:43 AM
To: [email-masked]; [email-masked]; [email-masked]; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#2537814] - need escalation

External email sender, please take precaution.

Dear All,

Kindly provide us with the customer's contact number and full address in order to arrange an urgent delivery for it.

Best regards,

Lubna Shehadeh
Customer Care
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ccab664d8f19440eba93708d918feff5e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637568305750091554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RD4iH7bKjJYEDyGs5pQO%2B2c3THNOvodKV8F5fgMtUW4%3D&reserved=0>
M: 800 SHIPA
www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ccab664d8f19440eba93708d918feff5e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637568305750101542%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FInv0IlU1h0kd4%2B3LJwB0XQv4QKX2NwOld5CC2zfw2A%3D&reserved=0>

________________________________
From: CST000000006 Shipa Customer <[email-masked]>
Sent: 17/5/2021 8:56 AM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]
Subject: Fwd: [#2537814] - need escalation

reminder
On Sun, 9 May at 2:03 PM , Max <[email-masked]> wrote:
Hi Team,

Problem Statement: Late Delivery
Order Date : 27-Apr-2021
Order ID: 6301944734
Tracking ID: SD001834763
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on (29-Apr-2021) but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Mazen

2537814:1125156

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