Subject: RE: POD Issue / Refund approval//Order ID: 6293116615
From: Ritesh Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Fatma Maher <[email-masked]>, Ebrahim <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 17 May 2021 06:12:04 +0000

This is approved.
@ArishLaila<mailto:[email-masked]> – please take the necessary action

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Jessie Caparas <[email-masked]>
Sent: Friday, May 14, 2021 11:00 AM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Ritesh Sharma <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Fatma Maher <[email-masked]>; Ebrahim <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: POD Issue / Refund approval//Order ID: 6293116615
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]>

Since April we have requested for the POD for this order however it wasn’t shared by Zajil.

@Ritesh Sharma<mailto:[email-masked]> order value is SAR 288.05 and the customer has multiple orders from 2019.

Please advise if we can refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 13, 2021 9:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD Issue / Refund approval//Order ID: 6293116615

External email sender, please take precaution.
Hi Team,

Please check and advise
Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 4, 2021 5:53:28 PM
Subject: POD Issue / Refund approval//Order ID: 6293116615

Hi Team,

Problem Statement : POD Issue / Refund approval.
Order Date : Apr 5, 2021
Order ID: 6293116615
Tracking ID: Z3869960
Total value: SAR288.05
Concept: Centrepoint

Issue Description :The Customer placed the order on Apr 5, 2021, Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered.

Case history : The customer reached out to us on April 23, 2020. and we have escalated to the courier team but they have responded saying that Please hold, I will share the POD ASAP. and they did not send anything .

Customer's history : The customer is with us since 7/8/19 and this is her 17th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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