Subject: Refund approval // 6298816641
From: Mohammad Shafeeque <[email-masked]>
To: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 16 May 2021 18:54:39 -0700 (MST)

Hi Team, 

Problem Statement: Missing items // Refund approval 

Order Date : 20/04/2021 

Order ID: 6298816641 
Tracking ID: SD001734819 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 19 items but as per the customer she has 18 received one item, Under the consignment details we can see that 19 items has been Delivered. As per WH the item has been shipped and Shipa claims that they have delivered the same to the customer . 

The missing item is 
162909396 - - Juniors Printed T-shirt and Denim Shorts Set (QTY 2) SAR 148.00 

Customer's History: Customer has only this order with us . 

Please assist in getting a refund approval or investigating this further so we can close this case asap. 

Regards, 
Shafeeque