Subject: RE: Complaint for Order ID 6288604742
From: Faraz Lohani <[email-masked]>
To: EcomRDC babyshop5 <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sulaiman Rehman <[email-masked]>
Date: Sat, 15 May 2021 15:29:08 +0000

Hi team,

Please update once replaced.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: EcomRDC babyshop5 <[email-masked]>
Sent: Wednesday, May 12, 2021 12:41 PM
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sulaiman Rehman <[email-masked]>
Subject: RE: Complaint for Order ID 6288604742

Dear Team,

We will arrange delivery team for damage parts replacement on today.

Thanks & regards,
Akram Shaik

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Wednesday, May 12, 2021 11:12 AM
To: Jessie Caparas
Cc: Sachin Maheshwari; Shakeeb Arsalan; Manish Kumar; EcomRDC babyshop5; Escalations Dxbteam
Subject: Re: Complaint for Order ID 6288604742

External email sender, please take precaution.
Hi Jessie,

PFA the image customer had shared regarding the issue.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 12, 2021 1:09:35 AM
Subject: RE: Complaint for Order ID 6288604742

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please share the image - this is related to ticket ID 2387562 with child ticket 2542915

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 11:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Complaint for Order ID 6288604742

Hi Team,

Do we have the item details / image proof of issue.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 9:04 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Complaint for Order ID 6288604742
Importance: High

Hi Sachin,

Problem Statement: Damage item

Order Date :Mar 26, 2021
Order ID: 6288604742

Assistance Required: Need replacement

Issue Description: The customer reported that the item broke while assembling due to manufacturing issue with the screw

This was delivered April 5th.

Can we replace or take it back for refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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