Subject: RE: Incomplete item delivered 6279037714
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 15 May 2021 13:05:51 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

Team has confirmed that net is part of the product itself & attached to it.

Pls ask customer to recheck the product it is there.

Note - It is not a separate accessory.

Regards,
Sachin

From: Aldrin Patron <[email-masked]>
Sent: Thursday, May 13, 2021 4:17 PM
To: Sachin Maheshwari <[email-masked]>; samreen shaikh <[email-masked]>
Subject: RE: Incomplete item delivered 6279037714

Dear Sachin,

It has built-in mosquito net as showing in picture

Thanks & Regards,
Aldrin Patron
Landmark Tower, Dubai Marina
Tel: 04 5175741 | PO Box: 25030
Mobile: +971567896815
Email: [email-masked]<mailto:[email-masked]>
              www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C40f206e0d85541a7789708d91608f537%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565049988195841%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pSCe5F90f3goOrOvzjdRAGnijtbWw1837X6XzJc7cI0%3D&reserved=0>

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 11:14 PM
To: Aldrin Patron <[email-masked]<mailto:[email-masked]>>; samreen shaikh <[email-masked]<mailto:[email-masked]>>
Subject: FW: Incomplete item delivered 6279037714
Importance: High

Hi @Aldrin Patron<mailto:[email-masked]>,

Can you pls get this checked if Mosquito net is part of product or not.

https://www.babyshopstores.com/ae/en/department/gifts/p/161509443<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2Fdepartment%2Fgifts%2Fp%2F161509443&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7C40f206e0d85541a7789708d91608f537%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565049988205793%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QQzwL9r7WSCcOJB9BatGqAnHhAivpT86EcTY8bGbC7w%3D&reserved=0>

Hi @samreen shaikh<mailto:[email-masked]>, Pls get the same accordingly updated.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 11, 2021 9:38 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incomplete item delivered 6279037714
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Can we accommodate this return?

Delivered on March 13.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 26, 2021 3:49 PM
To: [email-masked]<mailto:[email-masked]>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Incomplete item delivered 6279037714

External email sender, please take precaution.
Hi Team,

Problem Statement:  BABYSHOP TEAM Missing part

Order Date : 02/03/2021

Order ID: 6279037714
Item ID: 161509443
Tracking ID: 16090666279037714
Assistance Required: Incomplete Item Received

Issue Description: Customer emailed us informing that he received the item on 13/03/2021 but the item which they received is incomplete, The deficiency of the baby crib came without a mosquito-proof semblance, customer also provided us the picture of  item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Hamza
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