Subject: RE: Refund Approval - 9788745599
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 15 May 2021 12:50:50 +0000

Hi,

Can you validate of the expiry was clearly mentioned on RV or not.

At max, I can approve to extend the date for two weeks maximum.

Regards,
Sachin

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, May 15, 2021 1:59 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval - 9788745599

External email sender, please take precaution.
Hi Sachin,

Please check on the below issue and advise if we can extend the validity of the voucher.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 15, 2021 3:21:31 PM
Subject: Refund Approval - 9788745599

Hi Team,

With regards to Order ID 9788745599, the customer has ordered item id 161929884 - - Air Hockey Table Game Set which was delivered on Aug 04, 2020. The customer complained regarding the damaged item and the refund was processed from our end on Sept 08, 2020 as RV '9788745599-43411005-67282-13573' for AED 2,159.00.

We have been confirmed on ticket id 1407312 on Oct 05, 2020 that the refund has been processed.

The customer is complaining that he was not notified of the RV and is asking for the extension of the voucher.

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com