Subject: Re: Return issue (store complain)
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammed fahim <[email-masked]>, [email-masked]
Date: Fri, 14 May 2021 03:48:37 -0700 (MST)

Hi Team, 

Please assist regarding the below concern. 

Regards 
shakeeb 

From: "mohammed fahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, April 26, 2021 6:27:30 PM 
Subject: Return issue (store complain) 

Hi Team, 

Problem Statement: Return issue 
Item name: Basic track bottoms skinny 

Assistance Required: arrange the collection 

Issue Description: Customer contacted us through email and complained regarding return in store (City Max, Dhahrat Laban, Riyadh) that he purchased from the store then returned some items but the staff denied to return one item claiming that it is not reflecting on system although it is mentioned in the attached invoice shared by customer. 
we request you to please arrange a call for customer and resolve his issue asap as I have escalated to store twice but not resolved. 

Customer details: 
Name: Shrooq Al Atibi 
Contact number: 0568737540 

Regards 
Fahim