Subject: RE: Refund not processed - 6273181163
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AbdulrahmanMoha <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 14 May 2021 09:52:28 +0000

@Apoorv Joshi<mailto:[email-masked]>

Will check and revert REQ0277293

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, May 14, 2021 12:42 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; AbdulrahmanMoha <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund not processed - 6273181163

External email sender, please take precaution.
Hi Team,

Kindly assist to get an update on this, the items are still not delivered to our warehouse. This is pending since March 2021.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 3, 2021 12:33:48 PM
Subject: RE: Refund not processed - 6273181163

Dear,

Informed our team to return the shipment.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbe8ac6d7063d45c82ff408d916b42d9d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565785395287294%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Op2YOSVq4zO3RHhg6VHxcFeY%2By%2BwzqB1rHpnUzFTKpM%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbe8ac6d7063d45c82ff408d916b42d9d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565785395297252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5nTgp7inQfdEDe2X%2FfhPSf38qVSszCpPUiCWWWDIHI0%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbe8ac6d7063d45c82ff408d916b42d9d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637565785395297252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9yai3KY%2B8x3YytuOCkWekkuR7%2FYKnSWt5nw5G6FkohE%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 2, 2021 4:34 PM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Refund not processed - 6273181163

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,
Tracking ID: 46417362132
Please submit this return to the WH to enable us to refund the customer ASAP.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 7:00:41 PM
Subject: Refund not processed - 6273181163

Hi Team,

Problem Statement: As per the aramex tracking status "Shipment collected from shipper on 23 Mar 2021"

Order Date : Feb 12, 2021
Order ID: 6273181163
Tracking ID: 46417362132
RMA: 1000666232

Assistance Required: Need urgent return to the warehouse so that the return and a refund can be processed.

Issue Description: As per the Aramex website the return items has been collected by the courier on 23rd Mar 2021 and as per the WH, the item has been has not been received yet.

Kindly assist with the refund.

Regards,
Nikhil

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