Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Fri, 14 May 2021 09:37:10 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

J

team please reply on this 1407312

Jessie Kathleen Go Caparas

J

Hi Team is anyone there?

Jessie Kathleen Go Caparas

A

Hi Jessie, yes, we are pushing all the L1, L2 agents today to try closing as many cases as they can today

Apoorv Joshi

A

Jessie Kathleen Go Caparas

team please reply on this 1407312

closed

Apoorv Joshi

J

Apoorv Joshi

Hi Jessie, yes, we are pushing all the L1, L2 agents today to try closing as many cases as they can today

yes please push the team. we are currently having less volume but it will pick up again on Sunday.

Jessie Kathleen Go Caparas

J

image.png (10.5 KB)

Jessie Kathleen Go Caparas

J

this is as of today

Jessie Kathleen Go Caparas

A

Yes Jessie, we are trying to get as much work done as much as we can today since the flow is not that much high.

Apoorv Joshi

J

btw team

Jessie Kathleen Go Caparas

J

why are we getting tickets from agents about RRN for mada cases?

Jessie Kathleen Go Caparas

J

Malik has already shared this on email

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

why are we getting tickets from agents about RRN for mada cases?

The ones which we are finding in MADA sheets we are sharing witha gents directly, only ones which are not reflecting on the sheet on our end, we are asking to be escalated

Apoorv Joshi

J

Apoorv Joshi

The ones which we are finding in MADA sheets we are sharing witha gents directly, only ones which are not reflecting on the sheet on our end, we are asking to be escalated

however most of these are in the sheet. just cross check with the agents one if they are properly checking

Jessie Kathleen Go Caparas

A

Can you please share with me some orders which may have been escalated mistakenly by the agents

Apoorv Joshi

A

I will cross check and if i can find them, i will close those child tickets and will give feedback to the agents accordingly

Apoorv Joshi

Join the conversation now

Collaborate on the go!

|

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.