Subject: Re: lATE COLLECTION //6280651451
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Krizette <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 14 May 2021 02:28:59 -0700 (MST)

Hi Jessie, 

Pls disregard as the customer is saying that the items are still with him 
So please assist in deleting the RMA 

Regards 
shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Krizette" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, May 14, 2021 2:57:12 PM 
Subject: Re: lATE COLLECTION //6280651451 

Hi Jessie, 

In this case pls assist in getting the RMA 1000679664 processed as the status now is PICKUP_COMPLETE 

Regards 
shakeeb 

From: "YoussefAm" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Krizette" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, May 10, 2021 3:26:39 PM 
Subject: RE: lATE COLLECTION //6280651451 

Dear Apoorv 

After checking we can find that this shipment was collected and moved to Landmark warehouse under AWB 46418052192 on 19 th of April 

Please submit a new return AWB if there is anything more to return from the customer 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, May 7, 2021 7:28 AM 
To: Youssef Amr <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Krizette Masangkay <[email-masked]>; escalations dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: lATE COLLECTION //6280651451 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Please check and advise on the below if items are collected from the customer or not, as per online tracking the items are collected, as per customer the items are not collected from them. 

Please look into this and arrange the needful with the customer on priority. Receiving Out of office message from Abdul. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Krizette Masangkay" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 7, 2021 10:55:57 AM 
Subject: Re: lATE COLLECTION //6280651451 

Hi Team, 

Please check and advise on the below if items are collected from the customer or not, as per online tracking the items are collected, as per customer the items are not collected from them. 

Please look into this and arrange the needful with the customer on priority. Thank you for your help! 

Regards, 

Apoorv 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 1, 2021 3:24:10 PM 
Subject: lATE COLLECTION //6280651451 

Hi Team, 

Problem Statement: Late collection 

Order Date : Mar 6, 2021 

Order ID: 6280651451 

Tracking ID: 46418052192 

Collection reference: C229939 

Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on date But the item still not collected. AS per Aremax website the items has been collected since 22/03/2021. 

Please check,advice and do the needful 

Regards, 

Elharith.