Subject: RE: Refund 6267383907 & 6263635223
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>, Mallmanager cphofufothaimmall <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Qazi Mohammed <[email-masked]>, Mayar Mayar Nasser <[email-masked]>
Date: Thu, 13 May 2021 16:01:07 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Check the reply on this ticket.

https://landmark.atlassian.net/browse/REL-142386

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, May 13, 2021 5:32 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; Mallmanager cphofufothaimmall <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Qazi Mohammed <[email-masked]>; Mayar Mayar Nasser <[email-masked]>
Subject: Re: Refund 6267383907 & 6263635223

External email sender, please take precaution.
Hi Jessie,

Any update regarding these orders Refund 6267383907 & 6263635223

RMAs: 1000494389 (158.3) & 1000494481 (43.2 SAR)

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "mallmanager cphofufothaimmall" <[email-masked]<mailto:[email-masked]>>, "nusaybah alzuman" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 7, 2021 7:30:14 PM
Subject: RE: Refund 6267383907 & 6263635223

@Shakeeb Arsalan<mailto:[email-masked]>

Asking the team to call this customer with order ID 6267383907

We were supposed to do a bank transfer however we have noticed that the customer already utilized my credit points on a new order - 6305379731

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 7, 2021 5:15 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Mallmanager cphofufothaimmall <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund 6267383907 & 6263635223

External email sender, please take precaution.
Hi Jessie,

Can u please help to close this case.

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "nusaybah alzuman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "mallmanager cphofufothaimmall" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 25, 2021 2:17:11 PM
Subject: Re: Refund 6267383907 & 6263635223

Pls assist.

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "mallmanager cphofufothaimmall" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "nusaybah alzuman" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 12:43:57 PM
Subject: Refund 6267383907 & 6263635223

Hi Team,

Issue statement: Stuck refund
Orders: 6267383907 & 6263635223
RMAs: 1000494389 (158.3) & 1000494481 (43.2 SAR)
Store Code: Centrepoint21234

Issue description:  Please note that the customer has returned the RMAs mentioned above to your store, and as per the customer he did not get the cash as he was told by the cashier that the system was not working properly.
and now in the system it is showing that the customer got the amount while de did not.

Please check on the issue and advise as the customer Is chasing us constantly.

Regards
Shakeeb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com