Subject: RE: WWD item not delivered - 9639435282
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Thu, 13 May 2021 15:56:51 +0000

Go ahead refund

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, May 13, 2021 7:55 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: WWD item not delivered - 9639435282

External email sender, please take precaution.
Hi Jessie,

Please advise on this issue,

As per the WH the item has been delivered to the same Address sent by the customer, but the customer is denying that he received the item.

Regards
Shakeeb

________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 1:11:52 PM
Subject: RE: WWD item not delivered - 9639435282

This has already been responded by WRH team.

Regards,
Sachin

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 10:47 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD item not delivered - 9639435282

External email sender, please take precaution.
Hi Sachin,

Any update ?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 3:48:46 PM
Subject: Re: WWD item not delivered - 9639435282

Hi Team,
Please check the below concern and advise if we can refund the customer as he is insisting that he did not received the item.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 1:12:50 PM
Subject: Fwd: WWD item not delivered - 9639435282

Hi Team,

Problem Statement: WWD Missing items / refund approval
Order Date: Mar 03, 2021
Order ID: 9639435282
Tracking ID: 16043409639435282
Date of Delivery: Mar 08, 2021
Assistance Required: Need missing item

Issue Description: The customer is adamant that he has not received the WWD item against the Order ID 9639435282. We have shared the attached POD as well, but still the customer is telling that the item is not delivered.

The item is 162831367 - - Disney Cars Print 3-Piece Table and Chairs Set for AED 167.00

Customer history: The customer has completed 3 orders with us worth AED 1507.00.

Kindly advise what is to be done.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com