Subject: Fwd: WWD item not delivered - 9639435282
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 13 May 2021 07:34:20 -0700 (MST)

Hi Team, 

The customer is still confirming that he has not received any shipment and he has not paid for the items. 

Kindly advise what can be done now. Shall i ask for the refund approval. 

Regards, 
Nikhil. 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, 6 April, 2021 13:11:52 
Subject: RE: WWD item not delivered - 9639435282 

This has already been responded by WRH team. 

Regards, 

Sachin 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, April 5, 2021 10:47 AM 
To: Sachin Maheshwari <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: WWD item not delivered - 9639435282 

External email sender, please take precaution. 

Hi Sachin, 

Any update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 31, 2021 3:48:46 PM 
Subject: Re: WWD item not delivered - 9639435282 

Hi Team, 

Please check the below concern and advise if we can refund the customer as he is insisting that he did not received the item. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 31, 2021 1:12:50 PM 
Subject: Fwd: WWD item not delivered - 9639435282 

Hi Team, 

Problem Statement: WWD Missing items / refund approval 

Order Date: Mar 03, 2021 

Order ID: 9639435282 

Tracking ID: 16043409639435282 

Date of Delivery: Mar 08, 2021 

Assistance Required: Need missing item 

Issue Description: The customer is adamant that he has not received the WWD item against the Order ID 9639435282. We have shared the attached POD as well, but still the customer is telling that the item is not delivered. 

The item is 162831367 - - Disney Cars Print 3-Piece Table and Chairs Set for AED 167.00 

Customer history: The customer has completed 3 orders with us worth AED 1507.00. 

Kindly advise what is to be done. 

Regards, 

Nikhil. 

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