Subject: FW: [#2550736] - ne
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 13 May 2021 07:25:31 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Wrong escalation from Shafeeque.

Please coach.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Gokul Venugopal <[email-masked]>
Sent: Thursday, May 13, 2021 10:57 AM
To: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>
Subject: Fwd: [#2550736] - ne

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0adcd0dc17a64f9d986c08d915dc3ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637564857951998605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6QsHl4HD1y2izqvziMrhJLSbGidEDFNnKVqbZg80E4g%3D&reserved=0>
________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 12, 2021 3:58 PM
To: Gokul Venugopal
Cc: Escalations Dxbteam
Subject: Fwd: [#2550736] - ne

External email sender, please take precaution.
Please take a look at ticket #2550736<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2550736&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0adcd0dc17a64f9d986c08d915dc3ef3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637564857951998605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XXyBC3zvSAfOcuD9VMcoqaCWlMXdxhXAY%2FoCxQ8tEoM%3D&reserved=0> raised by hi ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement: ​Order status update

Order Date : 30/04/2021

Order ID:9657024600LM345680744
Tracking ID:

Assistance Required: Need updated as delivered

Issue Description: The order was ​is collected by the customer please mark is as ​​pick up complete
Regards,
Shafeeque

On Sun, 9 May at 11:50 AM , hi <[email-masked]<mailto:[email-masked]>> wrote:
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Bot: Hi again!
Bot: Please enter your name
Customer: rino j
Bot: Hi Rino J ,what do you need help with?
Customer: Returns process
Bot: Please choose your location
Customer: United Arab Emirates
Bot:
Want to return something? You can do it in 3 easy ways.
1.You can request a return online. Go to order history in “My Account”.
2.You can return an item in one of our nearest store.
3.You can contact our customer support to place a return request.
For more details, go to Returns Process under Help Centre.

Bot: Was I able to resolve your query?
Customer: No
Bot: Would you like to still talk to one of our agent?
Customer: Yes
11:32 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Order 9657024600
11:33 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
 Hi  Rino, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.
11:36 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Hi
11:39 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Plz not i have raised a return of the order 9657024600
11:39 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
But still it is not picked up
11:39 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
May I request you to be on hold while I retrieve those information for you
11:40 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
yes
11:42 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
Thank you for holding up
11:42 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
Sorry as per the record there is no return request raised for the order
11:43 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
Can you please check the order No and get back to us
11:44 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Please,raise thecreturn
11:44 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Please raise the retun
11:45 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
As i called the customer care for raise the return.
11:45 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
The order is Collection point delivery and we are unabe to cancel and the order will automatically be cancelled after 14 days if you don't collect it
11:46 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
Is there anything else that i can assist you with ?
11:46 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
It is,already delivered to me
11:46 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
we will escalate the issue to the concern team and will get back to you with an update on your registered email ID  .
11:47 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
Is there anything else that i can assist you with ?
11:47 AM, 09th May
rino j
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
Yes
11:47 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
please let us know
11:48 AM, 09th May
Mohammad
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1616862388400.png]
As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.
11:49 AM, 09th May
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2550736:1125156
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