Subject: Re: Arabic Language Test - Majd مجد Shahoud شحود
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 12 May 2021 07:41:44 -0700 (MST)

Hi Harpreet, 

9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, May 12, 2021 12:02:21 PM 
Subject: Fwd: Arabic Language Test - Majd مجد Shahoud شحود 

Hi Shakeeb, 

Please edit as per Audi's standard 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 11, 2021, at 7:34 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Majd مجد Shahoud شحود / (+963) 993151197 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Dear, 

Thank you for getting in touch with us. 

We sincerely apologies for the inconvenience caused to you. 

We would like to inform you that our courier partner tried to deliver your order on 2 different days but didn't receive any response from your end, due to wrong om your registered address. 

Our courier will do another attempt, therefore kindly provide us with your complete address, and we will update it with the courier team as soon as possible. 

Feel free to get in touch with us for further assistance. 

The Support Team 

مرحباً عميلنا المحترم 

شكراً لتواصلك معنا 

نعتذر عن الإزعاج والتأخير الذي تسببنا به لحضرتك 

بخصوص طلبكم رقم 888 من خلال المراجعة تبين أن فريق الشحن حاول إيصال طلبكم أكثر من مرة ولم يتمكن من الوصول إليكم بسبب وجود خطأ في العنوان المسجل من قبكم، لذلك يرجى تزويدنا بعنوانك الكامل بشكل صحيح وسنقوم بتزويد فريق الشحن بالعنوان وإيصال طلبكم في أسرع وقت ممكن 

لا تترد في الإتصال بنا للحصول على أي مساعده 

خدمة العملاء 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thank you for getting in touch with us. 

We apologize for the inconvenience caused. 
​ 
Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. 

We request you to please share with us an image of the item showing the issue so that we can investigate further and assist you accordingly with this. 

We are looking forward to hearing from you soon. 

the customer service. 

مرحباً عبد 

شكراً لتواصلك معنا 

نعتذر عن الإزعاج وعن المشكلة التي واجهتك في طلبك الأخير معنا 

بخصوص طلبكم 5454 يرجى تزويدنا بصور للمنتج تظهر الضرر الموجود في المنتج وسنقوم بالمراجعة وحل القضية بأسرع وقت ممكن، ونؤكد لحضرتك أننا سنقوم بمعالجة القضية سواءً بإرجاع المنتج أو إستبداله وفقاً لسياسة الشركة. 

دائما موجودين لخدمتكم على مدار الساعه 

عملاء الخدمه