Subject: Re: Earn/Burn Loyalty Points Issue - Shukran
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 11 May 2021 09:51:06 -0700 (MST)

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, May 11, 2021 9:58:11 PM 
Subject: Earn/Burn Loyalty Points Issue - Shukran 

Hi Team, 

An issue has been spotted in our provider which is impacting SHUKRAN burning points (online and offline/in-stores). 

We will definitely receive calls with the below issues: 

    * Customer won’t be able to burn points in 2 consecutive orders; customer can only burn in one order per day. 
    * Customer wont earn SHUKRAN points for orders placed within the same day. 

We don’t have an ETA for the fix however please note that our tech team is working closely with our provider to fix the issue. 

Request you all to ensure that we properly communicate to the customer that we are working on this and we appreciate their patience while our team is working on getting this concern fixed. 

Let me know if you have any clarification or concerns. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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