Subject: Fwd: Arabic Language Test - Muhammad Alsayed muhammad
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 May 2021 00:26:45 -0700 (MST)

Hi Shakeeb, 

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 10, 2021, at 9:54 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Muhammad Alsayed muhammad / (202002) 7454951675 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Could you please accept our apologize, we understand and appreciate your patience and sorry for any inconvenice caused to you, we would like to inform you that your address as per the courier was wrong, kindly provide us your correct address and contact number as well to do the needful for you. Thank you 
من فضلك تقبل اعتذارنا. نحن نتفهم و نقدر صبرك و نعتذر عن أي ازعاج قد تسببنا به لك. نود أن نحيطك علما أن عنوانك المسجل لدى شركة الشحن قد يكون خاطئا. نتمنى من فضلك أن تزودنا بالعنوان الصحيح و رقم الهاتف لكي نستطيع مساعدتك و الوصول إليك بسهولة.. شكرا 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	We have forwared your query to the concerned team and we will be in touch with you as soon as possible to assist you in resolving this issue, please bear with us little more time till the team update us so we will be in touch with you by your email or the team will contact you regarding to this issue and will decide for exact time to visit you to do the needful for you, thanks once again for your patience, have a nice day. 
لقدتم رفع طلبك إلى الجهة المسؤولةو سوف يتم التواصل معك في القريب العاجل لنساعدك بحل مشكلتك. نطلب منك القليل من الصبر ريثما يتم الاطلاع على المشكلة و سيتم التواصل معك عبر بريدك الالكتروني. أو سيقوم فريق العمل بالتواصل معك شخصيا لحل هذه المشكلة و سيتم اختيار الوقت المناسب لزيارتك لتتم المساعدة. نشكرك مرة ثانية على صبرك و نتمنى لك يوما سعيدا...