Subject: Fwd: Arabic Language Test - AHMED ALBADAWI
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 May 2021 00:22:42 -0700 (MST)

Hi Shakeeb, 

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 11, 2021, at 12:48 AM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	AHMED ALBADAWI / (247121) 7993109100 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear costumer, 
Your order has been handed over to the courier company, but they are not able to deliver it because your address was not correct. Please update your address correctly so we can deliver it so soon as possible. 

عزيزي العميل 
لقد تم تسليم الطلب لشركة التوصيل، لكن لم يتمكنوا من الوصول الى عنوانك بسبب خطأ في العنوان. 
الرجاء إرسال عنوانك الصحيح مرة اخرى، ونعدك اننا سوف نرسل إليك طلبك في اسرع وقت ممكن وشكرآ 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 
Your complaint has been received, and we are so sorry for this experience. 
We are going to escalate your case to the consent departments. 
Again, we apologize for this experience, and assure you that we are going to contact you as soon as possible. 

عزيزي عبدول 
لقد تم إستلام الشكوى، ونحن ناسف بشدة لهذة المشكلة. 
وسوف نحول هذة المشكلة للقسم المتخصص. 
مجددا نجدد اعتزارنا ونؤكد لك اننا سوف نعمل علي حل المشكلة وسنتواصل معك في اقرب وقت ممكن.