Subject: RE: WWD WRONG ITEM delivered 9639035338
From: Akshay Berry <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Babyshop Home Delivery <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>
Date: Mon, 10 May 2021 12:08:46 +0000

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Item is already assembled.

@Shakeeb Arsalan<mailto:[email-masked]> Share the pictures here sent by the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Sachin Maheshwari <[email-masked]>
Sent: Monday, May 10, 2021 3:11 PM
To: Shakeeb Arsalan <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>
Subject: RE: WWD WRONG ITEM delivered 9639035338

@Escalations Dxbteam<mailto:[email-masked]>,

Pls confirm that the item is in it’s packaging and un-opened condition.

Regards,
Sachin

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 10, 2021 2:58 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD WRONG ITEM delivered 9639035338

External email sender, please take precaution.
Hi Team,

Please assist regarding the following.

Regards
Shakeeb

________________________________
From: "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 18 April, 2021 17:39:13
Subject: WWD WRONG  ITEM  delivered  963905338

 Hi Team

Problem Statement:   WWD WRONG  ITEM  delivered

Order Date : Mar 2, 2021

Order ID: 9639035338
Tracking ID: 16066559639035338
Assistance Required: wrong color   Item Received

Issue Description: Customer emailed us informing that he/she received the item on 3/10/21 1:44 PM but the item which they received is  not the same color he has  ordered from website he said  his order is dark brown and he received another white brown   , customer also provided us the picture of wrong  item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Elbadri

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com