Subject: Re: WWD WRONG ITEM delivered 9639035338
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, [email-masked]
Date: Mon, 10 May 2021 03:57:37 -0700 (MST)

Hi Team, 

Please assist regarding the following. 

Regards 
Shakeeb 

From: "Mohd. Elbadri" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 18 April, 2021 17:39:13 
Subject: WWD WRONG ITEM delivered 963905338 

Hi Team 

Problem Statement: WWD WRONG ITEM delivered 

Order Date : Mar 2, 2021 

Order ID: 9639035338 
Tracking ID: 16066559639035338 
Assistance Required: wrong color Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 3/10/21 1:44 PM but the item which they received is not the same color he has ordered from website he said his order is dark brown and he received another white brown , customer also provided us the picture of wrong item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Elbadri