Subject: Fwd: Arabic Language Test - Naeem Ahmed Hussein Saad
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Mon, 10 May 2021 02:34:28 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 7, 2021, at 4:23 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Shakeeb, 

PLease check this test for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 7, 2021, at 2:00 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Naeem Ahmed Hussein Saad / (0091) 7529046869 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	
Hello dear consumer, 
we thank you for your patience and understanding, but we want to inform you that we have sent your order to the address that sent to us, but unfortunately it was a wrong, but do not worry, there is no problem. We are here to serve you. We hope that you provide us with your correct address and we will send your order as soon as possible. and thanks again 

مرحبا عزيزي المستهلك 
نشكرك على صبرك و تفهمك لاكن نريد أن نبلغك اننا قمنا بأرسل طلبك إلى الموقع الذي أرسلت لنا ولاكن لسوء الحظ كان خطأ لاكن لا تقلق لا توجد أي مشكلة نحن هنا لخدمتك نرجو منك ان تزودنا با عنوانك الصحيح وسوف نقوم بإرسال بإرسال طلبك في اقرب وقت و شكرا مجددا 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello dear consumer, 
we thank you for your patience, understanding and trust. We apologize to you if there is any negligence , and we promise you we will work to solve your problem as soon as possible, either by changing your request or returning your money. We are here at your service and solving your problems Thank you again 
مراحبا عزيزي المستهلك 
نشكرك على صبرك و تفهمك وثقتك نحن نعتذر لك ان كان هناك اي تقصير أو إهمال ونعدك اننا سوف نعمل على حل مشكلتك في اسرع وقت ممكن اما بالتغيير لطلبك او اعاده مالك نحن هنا في خدمتكم وحل مشاكلكم شكرا مجددا