Subject: RE: RRN // 6282342010
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sun, 9 May 2021 13:52:35 +0000

@Manish Kumar<mailto:[email-masked]>

RRN 106916151148

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Sunday, May 9, 2021 9:30 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>
Subject: Re: RRN // 6282342010

External email sender, please take precaution.
Hi Team,

Please assist on the below request as this order is not available in Mada Sheet online.

Order Date: Mar 10, 2021
Order ID: 6282342010
RMA: 1000646043
Tracking ID:  46416454512

Assistance Required: Need RRN

Amount: SAR 234.51

Thank you for your help.

Regards,
Manish

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 9, 2021 10:41:19 AM
Subject: RRN // 6282342010

Hi Team,

Problem Statement: Refund issue

Order Date: Mar 10, 2021
Order ID: 6282342010
RMA: 1000646043
Tracking ID:  46416454512

Assistance Required: Need RRN

Issue Description: As per the hybris the REFUND_PROCESSED on 22/03/2021 but the customer said he did not receive the refund as per the attached bank statement.

Please check and do the needful.

Thank you for your help

Regards,
ELharith.

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