Subject: Re: POD Issue / Refund approval//Order ID: 6293116615
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Fatma Maher <[email-masked]>
Date: Sun, 9 May 2021 04:45:20 -0700 (MST)

Hi Team, 

Any updates on this case? 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Fatma Maher" <[email-masked]> 
Sent: Tuesday, 4 May, 2021 17:53:28 
Subject: POD Issue / Refund approval//Order ID: 6293116615 

Hi Team, 

Problem Statement : POD Issue / Refund approval. 
Order Date : Apr 5, 2021 
Order ID: 6293116615 
Tracking ID: Z3869960 
Total value: SAR288.05 
Concept: Centrepoint 

Issue Description :The Customer placed the order on Apr 5, 2021, Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on April 23, 2020. and we have escalated to the courier team but they have responded saying that Please hold, I will share the POD ASAP. and they did not send anything . 

Customer's history : The customer is with us since 7/8/19 and this is her 17th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb