Subject: Re: RRN // 6282342010
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sat, 8 May 2021 22:29:35 -0700 (MST)

Hi Team, 

Please assist on the below request as this order is not available in Mada Sheet online. 

Order Date: Mar 10, 2021 
Order ID: 6282342010 
RMA: 1000646043 
Tracking ID: 46416454512 

Assistance Required: Need RRN 

Amount: SAR 234.51 

Thank you for your help. 

Regards, 
Manish 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, May 9, 2021 10:41:19 AM 
Subject: RRN // 6282342010 

Hi Team, 

Problem Statement: Refund issue 

Order Date: Mar 10, 2021 
Order ID: 6282342010 
RMA: 1000646043 
Tracking ID: 46416454512 

Assistance Required: Need RRN 

Issue Description: As per the hybris the REFUND_PROCESSED on 22/03/2021 but the customer said he did not receive the refund as per the attached bank statement. 

Please check and do the needful. 

Thank you for your help 

Regards, 
ELharith.