Subject: RE: Drop payment // 2407638
From: Mohammed Athar <[email-masked]>
To: Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 8 May 2021 15:14:22 +0000

Hi Manish,

Please find the below payments that we received on 15th April .From the list of below payments how can we know that which payment is of the below customer.To confirm this we need to have the AUTH code or order number.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I040812

MASTERCARD
4/15/2021
4:47:53
574
0
0
558.99
15.01
13.05
1.96
4/16/2021
Purchase
534993******2571
836489
1.10501E+11
15790578/2021-04-16
0
ARBS2I040812
ARBS2I041473
LANDMARK
5.04E+20
MADA
4/16/2021
15:57:42
574
0
0
564.27
9.73
8.46
1.27
4/16/2021
Purchase
484783******3383
671258
1.10612E+11
15800109/2021-04-16
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
4/16/2021
4:04:31
574
0
0
564.27
9.73
8.46
1.27
4/16/2021
Purchase
489318******7100
87414
1.10601E+11
15800109/2021-04-16
0
ARBS2I041473

From: Manish Kumar <[email-masked]>
Sent: Saturday, May 8, 2021 2:37 PM
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Drop payment // 2407638

External email sender, please take precaution.
Hi Jessie,

We have asked the customer to share the below details, however he threatening that he had already submitted a report to the Ministry of Commerce.

Please also note that he is requesting us to arrange a call back on 0543657399, kindly do the needful.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 4, 2021 10:49:16 AM
Subject: RE: Drop payment //  2407638

@Shakeeb Arsalan<mailto:[email-masked]>

Please do the needful.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 4, 2021 1:27 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment // 2407638

Hi Jessie,

Please provide the AUTH code & amount & date of transaction.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 3, 2021 6:50 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Drop payment // 2407638

@Mohammed Athar<mailto:[email-masked]>

Does the attached file contain the details that we need to check the customer’s claim?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 3, 2021 6:08 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment // 2407638

External email sender, please take precaution.
Hi Team,

PFA and assist as these are all of the information the customer has provided.
Can u check if we received any amount.

Regards
shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 24, 2021 1:34:24 PM
Subject: Drop payment //  2407638

Hi team.

This customer claim this amount (SAR 574) deducted from his account as per the bank statement attached and the order is not showing on his list

case id : 2407638

customer email : [email-masked]<mailto:[email-masked]>

amount : (574) SAR
date:15/04/2021

Regards
Elharith

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com