Subject: Re: Damaged Item Received no response from 3rd party 8243736409
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 4 May 2021 03:06:56 -0700 (MST)

Hi Team, 

Please assist to process the RMA: 1000878343. As per team below RDO closed and on hybris RMA status is stuck on reached warehouse. 

Thank you for your help! 

Regards, 
Apoorv 

From: "tejinder singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Vincent Hillary" <[email-masked]> 
Sent: Tuesday, May 4, 2021 2:49:40 PM 
Subject: RE: Damaged Item Received no response from 3rd party 8243736409 

Dear Team, 

Item taken back in warehouse. RDO closed. 

Kindly proceed for refund. 

Regards, 

Tejinder Singh. 

From: Apoorv Joshi 
Sent: Sunday, May 02, 2021 3:53 PM 
To: Murugapandian Mani <[email-masked]>; Tejinder Singh <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Damaged Item Received no response from 3rd party 8243736409 

External email sender, please take precaution. 

Hi Team, 

Kindly advise if return can be arranged for the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 14, 2021 3:28:31 PM 
Subject: Damaged Item Received no response from 3rd party 8243736409 

Hi Team, 

Damaged Item Received 

Order Date : Mar 20, 2021 

Order ID: 8243736409 

Tracking ID: 16208308243736409 

Assistance Required:Need Return 

Issue Description: Customer emailed us informing that she received the item on 3/29/21 but the item which they received is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and return or exchange the item. We have raised a child ticket but till no we did not get any updates. 

Kindly check and assist. 

Regards, 

Fatma Maher. 

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