Subject: Bank Transfer approval/9647250560
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 4 May 2021 02:21:47 -0700 (MST)

Hi Team, 

Please assist to get an approval to remove My Credits and change payment mode or do bank transfer on the below case. The customer created the return request online himself and got the refund in My Credits instead. We have already pushed back the customer multiple times, he keeps on insisting to the amount in his account. 

Thank you for your help! 

Regards, 
Apoorv 

From: "PRINCE MALIK" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]> 
Sent: Tuesday, May 4, 2021 1:43:51 PM 
Subject: Refund approval/9647250560 

Hi Team, 

Order number: 9647250560 

The customer has paid through credit card but our system processed the refund in his my credit wallet and now customer is chasing us for the same payment method refund. 

Kindly do the needful and provide the refund approval. 

Regards, 
Prince