Subject: RE: Store complaint and call back request - Ticket ID 2401580
From: Qazi Mohammed <[email-masked]>
To: Jessie Caparas <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 3 May 2021 08:03:04 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

As per Centrepoint Refund/Exchange policy No refund, return or exchange shall be allowed on undergarments.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, May 2, 2021 7:52 PM
To: Nusaybah Alzuman <[email-masked]>; Qazi Mohammed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: FW: Store complaint and call back request - Ticket ID 2401580

@Nusaybah Alzuman<mailto:[email-masked]> @Qazi Mohammed<mailto:[email-masked]>

Can you please assist on this case?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 2, 2021 5:35 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complaint and call back request - Ticket ID 2401580

External email sender, please take precaution.
Hi Team,

Please assist.

Regards
shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 29, 2021 1:43:20 PM
Subject: Store complaint and call back request - Ticket ID 2401580

Hi Team,

With regards to the ticket id 2401580, the customer is complaining that he has purchased underwears from the Centrepoint, King Abdullah Road, Riyadh on Apr 13 and on Apr 14 he visited the store to exchange the sizes. The team at the store denied to provide exchange or return for the items.

The customer is complaining that the store staff and manager as well misbehaved with him. The customer is expecting a call from our end.

Name: Roberto Bova
Mobile: 0534445539

Regards,
Nikhil.

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