Subject: Store Complaint/WWD Damaged item - 2418520
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Algaili Ahmed <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 29 Apr 2021 09:49:14 -0700 (MST)

Hi Team, 

Customer is reporting that they made this purchase from shuwaikh store and she received the item damaged. Please find attached images of the item which customer has shared with us as well as the invoice. Customer details are as follows: 

Customer name: Fatema Shamashali 
Contact Number: +965 66358286, +965 6635828 
Store Address/name: Shuwaikh Industrial Area, Pepsi Cola Street Shuwaikh، 49336, Kuwait 

Customer is looking for a replacement. The item was delivered to the customer on April 18, 2021. 

Please look into this and assist to loop in the store team for this as well as arranging to contact the customer to arrange the needful. Thank you for your help! 

Regards, 
Apoorv