Subject: RE: twice deduction order //6267687102
From: Mohammed Athar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 29 Apr 2021 12:53:23 +0000

Hi Jessie,

Please find below the screenshot FYI.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
1/26/2021
11:13:18
218.04
0
0
213.64
4.4
3.83
0.57
1/26/2021
Purchase
455036******6475
247217
1.02608E+11
13921115/2021-01-26
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
1/25/2021
22:23:25
218.04
0
0
213.64
4.4
3.83
0.57
1/26/2021
Purchase
455036******6475
814774
1.02519E+11
13921115/2021-01-26
0
ARBS2I041473

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, April 27, 2021 6:44 PM
To: Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: FW: twice deduction order //6267687102
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Are you able to check with the provided details?

@Shakeeb Arsalan<mailto:[email-masked]> did customer provide the card number and auth code?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 27, 2021 1:24 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: twice deduction order //6267687102

External email sender, please take precaution.
Hi Team,

PFA and assist as the customer is claiming that the amount 218.04 SAR has been deducted twice from him.

Regards
Shakeeb

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 6:03:00 PM
Subject: twice deduction order //6267687102

Hi Team

Order Number:6267687102
Order Created:  Jan 26, 2021
Customer's Email ID: [email-masked]<mailto:[email-masked]>

This customer has been debited twice from his account which is
SAR 218.04 also he shared his  bank statement.

regards
Elharith.

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