Subject: RE: Twice deduction issue-6279170027
From: Mohammed Athar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 29 Apr 2021 12:15:10 +0000

Hi Jessie,

As per the our bank statement we have received the amount only once.We have checked the payment with the card number in HYBRIS.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I010405

VISA
3/4/2021
17:03:30
159
0
0
154.19
4.81
4.18
0.63
3/5/2021
Purchase
456891******7015
301073
1.06201E+11
14759318/2021-03-05
0
ARBS2I010405

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]>
Sent: Friday, April 23, 2021 11:30 AM
To: Mohammed Athar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: FW: Twice deduction issue-6279170027

Hi @Mohammed Athar<mailto:[email-masked]>

Can you please help check on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 4:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Twice deduction issue-6279170027

External email sender, please take precaution.
Hi Team,

Kindly assist to investigate and refund the double deduction which customer has reported for the order number: 6279170027.

Bank statement attached, card number, authorisation code below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 7:01:52 PM
Subject: Twice deduction issue-6279170027

Hello,

Order no-  6279170027
Please refer the below details:

1.Amount Deducted: SAR 159.00
2. Date of Deduction: 02/03/2021
3. Customer's Email address: [email-masked]<mailto:[email-masked]>
4. Card number from which it has been deducted: 4283310113775111
5. Authorization code: 678951
6. Reference number of transaction: Not available

We have asked several times for transaction number but customer do not have.

Thanks & Regards

Krishan

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