Subject: Re: Cancellation and refund: Order ID: 6271716720
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ARUNJAY RAJ <[email-masked]>
Date: Wed, 28 Apr 2021 06:36:00 -0700 (MST)

Hi Team, 

Kindly assist to share the refund RRN for 6271716720, as per hybris refund rejected and shared with Payfort on March 23, 2021. Customer is still reporting they have not received this refund. Checked on the MADA sheet shared with us as well, couldn't locate this order there. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ARUNJAY RAJ" <[email-masked]> 
Sent: Wednesday, March 24, 2021 11:47:57 AM 
Subject: RE: Cancellation and refund: Order ID: 6271716720 

cancelled 

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Sent: Friday, March 19, 2021 2:16 PM 
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ARUNJAY RAJ <[email-masked]> 
Subject: RE: Cancellation and refund: Order ID: 6271716720 

Will cancel 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 18, 2021 6:08 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ARUNJAY RAJ < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Cancellation and refund: Order ID: 6271716720 

External email sender, please take precaution. 

Hi Team, 

Kindly note that as per the response received on the child ticket, the below order can not be processed hence suggested to cancel it initiate the refund. 

Problem Statement: Late C&C Shipping 

Case id - 2186841 

Child ticket id - 2201178 

Order Date : Feb 7, 2021 

Order ID: 6271716720 

Store Code: Babyshop2108 

Tracking Id: N/A 

Assistance Required: Need to cancel the order 

Thank you for your help! 

Regards, 

Manish 
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