Subject: Re: Double deduction - 6279063441
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 28 Apr 2021 05:44:55 -0700 (MST)

Dear Athar, 

Please assist to refund the customer for the extra amount(SAR 164). 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, April 17, 2021 2:07:55 AM 
Subject: RE: Double deduction - 6279063441 

Hi Jessie, 

Please find the below screenshot FYI. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

3/2/2021 	

10:45:17 	

164 	

0 	

0 	

160.4 	

3.6 	

3.13 	

0.47 	

3/2/2021 	

Purchase 	

432328******8118 	

120998 	

1.06107E+11 	

14703354/2021-03-02 	

0 	

ARBS2I041473 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

3/2/2021 	

10:50:49 	

164 	

0 	

0 	

160.4 	

3.6 	

3.13 	

0.47 	

3/2/2021 	

Purchase 	

432328******8118 	

121530 	

1.06107E+11 	

14703354/2021-03-02 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas <[email-masked]> 
Sent: Friday, April 16, 2021 1:08 PM 
To: Mohammed Athar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: FW: Double deduction - 6279063441 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

Can you please help us check on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 16, 2021 2:07 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction - 6279063441 

External email sender, please take precaution. 

Hi Team, 

Kindly look into the below concern as the customer has reported for the double deduction. 

Thank you for your help.. 

Reards, 

Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 9, 2021 8:53:00 PM 
Subject: Double deduction - 6279063441 

Hi Team, 

With regards to Order ID 6279063441, the customer is complaining that he has been charged twice against the order id 6279063441. 

The customer has shared the following details: 

Card Number: 4323287979538118 

Transaction Date: Mar 02, 2021 

Amount: SAR 164.00 

Attached bank statement for your reference. 

Regards, 

Nikhil. 

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