Subject: Re: Kuwait Finance Tracker
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 27 Apr 2021 09:46:31 -0700 (MST)

Hi Jessie, 

The below cases i was able tp find have been closed already. 

06-12-2020 	Nitesh 	LIVESALESMAN 	03-12-2020 	NA 	33344017124 	K NET 	58.35 	Drop Payment 	Amount deducted twice, however order not placed 	OPEN 	Ask for bank statement, No Reply from CS team 			closed 1814340 
2020-12-31 	Nikhil 	LIVESALESMAN 	07-09-2020 	NA 	149106 	K NET 	26.3 	DROP PAYMENT - NO ORDER ID 	Amount deducted no order placed 	OPEN 	Incorrect details provided 			Closed 1734020 
2020-12-31 	Nikhil 	LIVESALESMAN 	07-09-2020 	NA 	149361 	K NET 	26.3 	DROP PAYMENT - NO ORDER ID 	Amount deducted no order placed 	OPEN 	Incorrect details provided 			Closed 1734020 
01-01-2021 	Saeedurrahman 	LIVESALESMAN 	30-12-2020 	NA 	36570012082 	K NET 	4.83 	DROP PAYMENT - NO ORDER ID 		OPEN 	There is a completed Order 8225438599 on hybris for this transaction ID. 			Closed 1937484 
2021-01-02 	Fauzan 	LIVESALESMAN 	29/3/2020 	NA 	007-20475342 	K NET 	69.82 	DROP PAYMENT - NO ORDER ID 	Amount deducted, order not placed 	OPEN 	Unable to find it with the bank statement also, can you please ask for transaction ID. 	Bank Statement shared as per Finance Request on Jan 2, 2020 via email 	Unable to find it with the bank statement also, can you please ask for transaction ID. 	Closed 1682943 

This one, We are checking with the customer and waiting for him to provide the bank statement. 
	21-03-2021 	Humayun 	LIVESALESMAN 	25-06-2020 	8389414498 	17710009929 	K NET 	7.27 KWD 	DROP PAYMENT - WITH ORDER ID BUT NOT AVAILABLE IN HYBRIS 	Amount deducted no order placed 	OPEN 	REFUNDED ON 31-MARCH-2021, same case posted thrice refunded already. 		

The rest i could not find, You can remove all of them from the tracker. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, April 27, 2021 9:07:36 PM 
Subject: RE: Kuwait Finance Tracker 

Hi Shakeeb, 

This is one point I’m clarifying with finance and I will get back to you. 

In the meantime, can u let me know which cases are already resolved so I can update the tracker? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, April 27, 2021 6:21 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Kuwait Finance Tracker 

External email sender, please take precaution. 

Hi Jessie, 

All of the cases are closed now apart from one the customer has opened recently and we have asked him for the bank statement, 

Regarding the transaction ID we are providing whatever the customer is sharing with us. 
From our end we can not identify if the transaction ID is correct or not, If there is any way to identify pls Advise. 

I will also double check with the Agents regarding these issue and ask them to provide the correct details for such cases. 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 27, 2021 6:16:41 PM 
Subject: Kuwait Finance Tracker 

Hi Team, 

Seems that the finance sheet for Kuwait has not been updated for so long. 

Can we please identify if any of these cases in the attached list has been resolved or still needs to be resolved? 

Also, the details provided such as the transaction date is either blank or incorrect. 

We have to be mindful of the data we enter in the sheet for a timely resolution on such cases. 

Some of them require more details as per finance however no one has reverted on the same. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1ERSXFIeGoA6uBoflgaWljVzEpsk2bhfS%2Fedit%23gid%3D989745667&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C47827786a3954a82b4e108d90987ad7d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637551300610100470%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7K6Q%2BoisC2z69GUUE4WXzWiqkROHLGX9WnT%2BUbH01RA%3D&reserved=0 | https://docs.google.com/spreadsheets/d/1ERSXFIeGoA6uBoflgaWljVzEpsk2bhfS/edit#gid=989745667 ] 

Please check and add the details required to resolve such cases. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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