Subject: Re: refund approval 6496759220
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 27 Apr 2021 10:02:34 +0000

Approved

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, April 27, 2021 2:02:11 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Musaed <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: refund approval 6496759220

External email sender, please take precaution.

Hi Prakash,

Issue statement: refund approval / lost order
Order Date : Jun 4, 2020
Order ID: 6496759220
Tracking ID: 649675922023999991
Store : Max60154
Amount: SAR403.20

Case history: The customer reached out to us on July 24th informing that he did not collect the order, We have escalate the issue to the store on July 26th asking for the order but we did not get any reply from them after sending reminders.
The customer now came again and asking for the order.

Customer's history: the customer is with us since July 2nd 2019 and is having 3 orders with us.

Assistance required: Pls provide approval to refund the customer.

Regards
Shakeeb
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