Subject: FW: Manual refund approval - 6287446769
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 26 Apr 2021 15:17:48 +0000

This is as per child ticket 2458216

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Meer Ali <[email-masked]>
Sent: Thursday, April 8, 2021 2:22 PM
To: Mohd. Jamal Akhtar <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Ritesh Sharma <[email-masked]>; Jessie Caparas <[email-masked]>; Wafaa Fawareh <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Olm Riyadh <[email-masked]>; ArishLaila <[email-masked]>; Alexander Gomes <[email-masked]>; Bm olmriyadh <[email-masked]>
Cc: ccwebteam <[email-masked]>; ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Manual refund approval - 6287446769

Dear Jamal,

As per to our investigation , the customer has received the shipment , as the driver also confirmed with his Whats app conversation.

Please refer the attached screenshot

Thanks
Meer Ali

From: Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 5:41 PM
To: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Meer Ali <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: ccwebteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Manual refund approval - 6287446769

@Bhaskar Mandelia<mailto:[email-masked]> - Post Covid contactless POD is taken. Drivers are advised to keep the shipment in front of customer house and take picture. No sign off can be taken on account of COVID regulations.

If we don't find any POD in case of shipment is delivered to any relative or friend then customer acknowledgment via phone is taken.

If either of above is not available then shipment value is debited to vendor.

@Meer Ali<mailto:[email-masked]> @Bm olmriyadh<mailto:[email-masked]> - Kindly check and update here on priority.

Thanks

________________________________
From: Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 8:35 AM
To: Ritesh Sharma; Jessie Caparas; Wafaa Fawareh; Mahmoud Emadeldin Mahmoud Elsayed; Malik Ismail; Olm Riyadh; ArishLaila; Mohd. Jamal Akhtar; Alexander Gomes
Cc: ccwebteam; ccbackoffice; Escalations Dxbteam
Subject: RE: Manual refund approval - 6287446769

+ @Mohd. Jamal Akhtar<mailto:[email-masked]> @Alexander  Gomes<mailto:[email-masked]>  - Please see the below

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 9:28 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Cc: ccwebteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual refund approval - 6287446769

@Bhaskar<mailto:[email-masked]> - How do we penalize OLM in such cases?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbd09e9bea584496c2c2d08d8fa782f23%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534741451175993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D9jaEi4EILqzClReXH%2FC%2FSnG3jwoGpvnHMDdQ%2BwNLtc%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 7:08 PM
To: Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: ccwebteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual refund approval - 6287446769
Importance: High

@Ritesh Sharma<mailto:[email-masked]>

Please advise if we can refund this order.

This is the customer's 3rd order with us.

Order value is SAR 445.

Customer claims order has not been delivered.

@Olm Riyadh<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Please provide POD.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Wafaa Fawareh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 5, 2021 6:40 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: ccwebteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Manual refund approval - 6287446769

External email sender, please take precaution.
Dear Team,

With reference to the subjected order that was created on the 23 March.

The customer claims that he didn't receive the order.

As per Hypris the order is delivered with LMG FP0324211000995.

We've been escalating to LMG team since 27 March with no updates.

The customer keeps calling.

Please provide us with manual refund 445 SAR approval to close this compliant.

Noting that the customer have 2 completed orders with us.

Regards,
Wafa'a
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