Subject: RE: Refund not processed - 8225538918
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Murugapandian Mani <[email-masked]>, Tejinder Singh <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, Manish Kumar <[email-masked]>, Midhun Madhu <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 26 Apr 2021 15:16:46 +0000

@Murugapandian Mani<mailto:[email-masked]> @Tejinder Singh<mailto:[email-masked]>

Can you please advise if this was collected?

If yes, is the return DO closed?

RMA # 1000836369

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, April 26, 2021 5:12 PM
To: Murugapandian Mani <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>; Manish Kumar <[email-masked]>; Midhun Madhu <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed - 8225538918

External email sender, please take precaution.
Dear Mani,

With reference to the order number: 8225538918
Item: 161935910 - - Cornell 6-Seater Wooden Top Dining Table with Chairs

Kindly assist to check if the above mentioned item has been successfully collected and received. As per customer the item has already been collected from him. If so, please process it under following RMA: 1000836369.

Customer is chasing for their refund. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 20, 2021 6:35:01 PM
Subject: Re: Refund not processed - 8225538918

Hi Team,

Kindly assist us to close the below case.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 10, 2021 1:02:36 PM
Subject: Refund not processed - 8225538918

Hi Team,

We have raised the concern to the relevant team on Mar 16 and there is no response since then. RMA has been deleted in the Hybris.

Problem Statement: Refund Not Processed
Order Date : Dec 30, 2020
Order ID: 8225538918
Return Tracking ID: N.A
Assistance Required: Process refund asap.

Issue Description: As per the customer, he has raised the return request on Jan 17 and after multiple follow ups, the return item 161935910 - - Cornell 6-Seater Wooden Top Dining Table with Chairs was collected. Please confirm to us whether the item id 161935910, was returned back to us.

Kindly assist with the refund.

Regards,
Nikhil

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