Subject: RE: Cancellation Issue - 9641242178
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 26 Apr 2021 15:15:19 +0000

@Apoorv Joshi<mailto:[email-masked]>

This has already been voided since April 10.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, April 26, 2021 4:57 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Cancellation Issue - 9641242178

External email sender, please take precaution.
Hi Jessie,

Kindly assist to close the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 4:20:44 PM
Subject: Cancellation Issue - 9641242178

Hi Team,

With reference to the order number: 9641242178
Jira: https://landmark.atlassian.net/browse/REL-139630

Please assist to publish cancellation under payment transaction in the below case. The order is cancelled and the status of order has been updated to cancelled but the authorization transaction has not been cancelled yet. As per Jira OMS team needs to cancel this from their end for the cancellation to reflect on hybris.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 3:47:39 PM
Subject: Re: Refund not processed - 9641242178

Hi Team,

Kindly assist on the below concern as per the Jira team "The order is gone for processing, request OMS team to initiate the cancellation from their end then order will be cancelled automatically from hybris"

Order ID 9641242178
Order date: 3/10/2021

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 6:30:14 PM
Subject: Refund not processed - 9641242178

Hi Team,

With regards to Order ID 9641242178, the order status is cancelled, but the refund has not been processed yet. REL-139630 was raised, but they are asking to get in touch with OMS team to process the refund. There is no consignment details for the order.

Kindly assist with the refund.

Regards,
Nikhil.

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