Subject: Re: Refund not processed - 8225538918
From: Apoorv Joshi <[email-masked]>
To: murugapandian mani <[email-masked]>, tejinder singh <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, Manish Kumar <[email-masked]>, midhun madhu <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 26 Apr 2021 06:12:24 -0700 (MST)

Dear Mani, 

With reference to the order number: 8225538918 
Item: 161935910 - - Cornell 6-Seater Wooden Top Dining Table with Chairs 

Kindly assist to check if the above mentioned item has been successfully collected and received. As per customer the item has already been collected from him. If so, please process it under following RMA: 1000836369. 

Customer is chasing for their refund. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]>, "murugapandian mani" <[email-masked]>, "midhun madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, April 20, 2021 6:35:01 PM 
Subject: Re: Refund not processed - 8225538918 

Hi Team, 

Kindly assist us to close the below case. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, April 10, 2021 1:02:36 PM 
Subject: Refund not processed - 8225538918 

Hi Team, 

We have raised the concern to the relevant team on Mar 16 and there is no response since then. RMA has been deleted in the Hybris. 

Problem Statement: Refund Not Processed 
Order Date : Dec 30, 2020 
Order ID: 8225538918 
Return Tracking ID: N.A 
Assistance Required: Process refund asap. 

Issue Description: As per the customer, he has raised the return request on Jan 17 and after multiple follow ups, the return item 161935910 - - Cornell 6-Seater Wooden Top Dining Table with Chairs was collected. Please confirm to us whether the item id 161935910, was returned back to us. 

Kindly assist with the refund. 

Regards, 
Nikhil