Subject: Re: Missing item/ Refund approval 9645229083
From: MOHAMMED FAHIM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 25 Apr 2021 08:33:18 -0700 (MST)

Hi team, 
Kindly help us resolve the issue and update. 

Regards 

From: "MOHAMMED FAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, March 29, 2021 10:36:07 AM 
Subject: Missing item/ Refund approval 9645229083 

Hi Team, 

Problem Statement: Missing item/ Refund approval 
Order Date : Mar 25, 2021 

Order ID: 9645229083 
Tracking ID; FP032621000370 

Missing item ID ; 162056739 - - Juniors Roadstar Baby Buggy, value; AED239.00 

Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 2 items and 2 items have been shipped from our end, but he received only 1. According to customer when he asked driver about the item he replied it will be delivered next day but he did not received the item yet. Kindly look into this and process a refund asap. 

Customer History; It was first order of the customer. 

Regards, 
Fahim