Subject: Re: Refund 6267383907 & 6263635223
From: Shakeeb Arsalan <[email-masked]>
To: qazi mohammed <[email-masked]>, nusaybah alzuman <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, mallmanager cphofufothaimmall <[email-masked]>
Date: Sun, 25 Apr 2021 01:47:11 -0700 (MST)

Pls assist. 

Regards 
shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "mallmanager cphofufothaimmall" <[email-masked]>, "qazi mohammed" <[email-masked]>, "nusaybah alzuman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Thursday, April 8, 2021 12:43:57 PM 
Subject: Refund 6267383907 & 6263635223 

Hi Team, 

Issue statement: Stuck refund 
Orders: 6267383907 & 6263635223 
RMAs: 1000494389 (158.3) & 1000494481 (43.2 SAR) 
Store Code: Centrepoint21234 

Issue description: Please note that the customer has returned the RMAs mentioned above to your store, and as per the customer he did not get the cash as he was told by the cashier that the system was not working properly. 
and now in the system it is showing that the customer got the amount while de did not. 

Please check on the issue and advise as the customer Is chasing us constantly. 

Regards 
Shakeeb