Subject: Re: order status not update: Order id - 9650423660, Order id - 9650303789
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MBS <[email-masked]>, sijo jose <[email-masked]>
Date: Sat, 24 Apr 2021 20:44:34 -0700 (MST)

Hi Team, 

Kindly assist us to get the order (9650423660, Order id - 9650303789) status marked as delivered. 

Thank you for your help. 

Regards, 
Manish 

From: "support" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "vishwajeet singh" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "MBS" <[email-masked]>, "sijo jose" <[email-masked]> 
Sent: Sunday, April 25, 2021 9:27:13 AM 
Subject: Re: order status not update: Order id - 9650423660, Order id - 9650303789 

Dear Manish, 

As your concern has been addressed and there is nothing pending from our side, we are proceeding with the ticket # 212702 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/9a6e4a1d5b20da3fcb5173736b1099bbd0d34558b47b0013f7cdb5b8dcbbf8fc | https://fareye.freshdesk.com/public/tickets/9a6e4a1d5b20da3fcb5173736b1099bbd0d34558b47b0013f7cdb5b8dcbbf8fc ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Ayushi Singh , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

On Fri, 23 Apr at 2:29 PM , FarEye Support <[email-masked]> wrote: 
Dear Manish, 

As per your concern, we checked for the shared order and found they are already delivered. Please find below given payload and response body for your reference: 

{ 
"customer_shipment_id": "965030378999990001", 
"customer_shipment_status": "Delivered", 
"customer_shipment_sub_status": "Deliveredtocustomer", 
"change_in_customer_shipment_status": "TRUE", 
"shipment_direction": "FORWARD", 
"event_timestamp": "2021-04-13 16:35:01", 
"entry_type": "Hybris", 
"order_id": "9650303789", 
"chargeable_weight": "1.9", 
"scac": "LMG", 
"seller_organization_code": "LMG_UAE", 
"ship_node": "9999000", 
"tracking_id": "FC041221002756", 
"reference_number": "FC041221002756" 
} 

Response body: 

{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120202a2a756024ad6920"}} 

{ 
"customer_shipment_id": "965042366010880001", 
"customer_shipment_status": "Delivered", 
"customer_shipment_sub_status": "Deliveredtocustomer", 
"change_in_customer_shipment_status": "TRUE", 
"shipment_direction": "FORWARD", 
"event_timestamp": "2021-04-13 16:34:32", 
"entry_type": "Hybris", 
"order_id": "9650423660", 
"chargeable_weight": "12.8", 
"scac": "LMG", 
"seller_organization_code": "LMG_UAE", 
"ship_node": "1088000", 
"tracking_id": "FC041321000271", 
"reference_number": "FC041321000271" 
} 

Response body: 

{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120202a2a756014ad6920"}} 

Please check and confirm 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/9a6e4a1d5b20da3fcb5173736b1099bbd0d34558b47b0013f7cdb5b8dcbbf8fc | https://fareye.freshdesk.com/public/tickets/9a6e4a1d5b20da3fcb5173736b1099bbd0d34558b47b0013f7cdb5b8dcbbf8fc ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Anjali Jha 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Fri, 23 Apr at 2:22 PM , Manish Kumar <[email-masked]> wrote: 
Hi Team, 

Please assist us to mark the below order as delivered. For reference see the attachment. 

Order id - 9650303789 
Tracking id - FC041221002756 

Order id - 9650423660 
Tracking id - FC041321000271 

Thank you for your help. 

Regards, 
Manish 

BQ_END

212702:211857