Subject: Re: Content complaint - 9634576943
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 24 Apr 2021 00:21:13 -0700 (MST)

Hi Team, 

Can you please look into the below and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, April 23, 2021 9:46:12 PM 
Subject: Content complaint - 9634576943 

Hi Team, 

With regards to Order ID 9634576943, the customer has purchased 162922483 - - Fisher-Price Rainforest Friends Newborn-to-Toddler Portable Rocker which was collected on Feb 13. The customer is complaining that he has washed the seat for the 1st time as per the instructions and it torn. 

Please find attached the images for the same. 

We have offered AED 40.00 as a compensation and customer denied that. He is expecting more. 

Kindly assist. 

Regards, 
Nikhil.