Subject: exchange //9640254716
From: Elharith Elsiddig <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 23 Apr 2021 23:59:41 -0700 (MST)

Hi Team, 

Problem Statement: Exchange 
Order Date :Mar 6, 2021 
Order ID:9640254716 
Tracking ID:16077189640254716 
RMA : 1000644094 
Assistance Required: exchanged 
Issue Description: The customer recived a damaged item and he already returned the item for exchange ,as per hybris the item SUBMITTED_TO_WAREHOUSE but no refund initiated or exchanged done yet. 

please check ,advise and do the needful. 

Regards, 
Elharith.